1. Seller information
The website teresatina.ro is operated by LUO LIJUN PUBLISHING S.R.L., registered office at Str. Caisului nr. 28C, camera 6, Sat Fundeni, Comuna Dobroești, Ilfov County, postal code 77086, Romania, tax ID (CUI) 43678776, Trade Register no. J23/671/2021. Contact: email contact@teresatina.ro, phone +40 723 724 211.
2. Products and prices
The products sold are books (printed and digital). Prices are shown in US dollars (USD) and include all applicable taxes. The seller reserves the right to change prices without prior notice; the price that applies is the one displayed when the order is placed.
3. Orders
An order is considered firm once it is completed on the website or via WhatsApp. The seller may ask for confirmation of the order and reserves the right to cancel an order if the product is unavailable or the details provided are incorrect, informing the buyer accordingly.
4. Payment
Payment can be made online by credit/debit card (processed securely by Stripe) or, for printed books, by cash on delivery.
5. Delivery
Printed books are delivered by courier within Romania; the delivery cost is shown at checkout. The estimated delivery time is 2–4 business days from order confirmation. Digital books (PDF) are available for download in My account → Downloads immediately after payment.
6. Right of return
Buyers have a 14-day right of withdrawal, in accordance with Government Emergency Ordinance no. 34/2014. Details are available on the Returns & Refunds Policy page.
7. Data protection
The processing of personal data is described in the Privacy Policy.
8. Dispute resolution — ANPC
If you are not satisfied, you may contact the Romanian National Authority for Consumer Protection (ANPC): anpc.ro.
Alternative dispute resolution (ADR / SAL): anpc.ro/ce-este-sal.
Online dispute resolution (ODR), the European Commission platform: ec.europa.eu/consumers/odr.