Right of withdrawal (returns)
In accordance with Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in distance contracts, you have the right to withdraw from the contract, without giving any reason, within 14 calendar days from the day you take physical possession of the product.
How to return a product
To exercise your right of withdrawal, notify us with a clear statement by email at contact@teresatina.ro or by phone at +40 723 724 211, quoting your order number. The product must be returned in the condition in which it was received, to Str. Caisului nr. 28C, camera 6, Sat Fundeni, Comuna Dobroești, Ilfov County, postal code 77086, Romania.
Refunds
We will refund all payments received (including standard delivery costs) no later than 14 days from the day we are informed of your decision to withdraw; we may withhold the refund until we have received the returned products. The cost of returning the product is borne by the buyer, unless the product is defective or was delivered in error.
Exceptions
The 14-day right of return applies to printed books. Digital products delivered electronically may be exempt from the right of withdrawal, as permitted by law, once delivery has begun with the express consent of the consumer.